Terms & Conditions
Aloca Pty Ltd
Host Terms and Conditions
Thankyou for choosing to list your property with Aloca.
These Host Terms and Conditions govern your listing (Host Terms).
By clicking “accept” you agree to the terms and conditions set out below.
1. About These Terms
1.1 These Host Terms apply to property owners and managers (Hosts) who list properties on the Aloca platform (Platform) operated by Aloca Pty Ltd (ACN: 640 225 216) (Aloca).
1.2 By listing a property on the Platform to make a property available for bookings by third parties, you agree to be bound by these Host Terms in addition to the Website Terms and Conditions of Use.
1.3 By proceeding with listing a property on the Platform, you acknowledge and agree to the terms and conditions set out below. You further acknowledge that all details you provide when registering to become a member of the Platform (Member) are true and accurate.
1.4 Aloca reserves the right to update these Host Terms at any time.
2. Eligibility to Host
2.1 To list a property on the Platform, you must: (a) Be at least 18 years of age; (b) Have the legal right to offer the property for commercial use; (c) Have all necessary permits, licenses, and insurance required by law, including any specific requirements under applicable state regulations; (d) Be registered as a Member of the Platform.
3. Listing a Property
3.1 When creating a listing on the Platform, you agree to: (a) Provide accurate, complete, and current information about your property; (b) Include clear, accurate photographs that fairly represent the property; (c) Accurately describe all amenities, features, and any limitations; (d) Disclose any restrictions on use, access times, or other conditions; (e) Specify your availability calendar and pricing accurately.
3.2 You warrant that: (a) All information provided is true and not misleading; (b) You have the legal right to offer the property for the purposes listed; (c) The property complies with all applicable laws, regulations, and safety standards; (d) You have appropriate insurance coverage for hosting commercial activities.
3.3 You acknowledge and agree that when listing a property on the Platform, if you include information, descriptions and/or photographs that are not accurate or that can be construed in any way as misleading or likely to mislead a third party/visitor when making a booking, you will be liable to provide a full refund for the booking when directed by Aloca, acting reasonably and after giving you a reasonable opportunity to respond to the concern raised. You further warrant that if directed by Aloca to make a refund under this clause, you will process such refund within 7 days of being directed by Aloca.
3.4 Hosts are responsible for setting the booking price for a listed property. Booking prices can be changed by Hosts at any time, except once a booking has been made.
4. Host Responsibilities
4.1 As a Host, you agree to: (a) Maintain the property in a clean, safe, and functional condition; (b) Respond to booking inquiries within 48 hours; (c) Honour confirmed bookings unless exceptional circumstances arise; (d) Provide access to the property as agreed in the booking; (e) Ensure the property matches the listing description; (f) Comply with all applicable laws, including tax obligations; (g) Maintain appropriate insurance for commercial hosting activities.
4.2 You must not: (a) Discriminate against, or decline, condition or limit a booking by reference to, a visitor's sex, relationship status, pregnancy, parental status, breastfeeding, age, race, impairment, religious belief or activity, political belief or activity, trade union activity, sex work activity, gender identity, sexuality, sex characteristics, family responsibilities, or association with a person identified by any of these attributes, or any other attribute protected under the Anti-Discrimination Act 1991 (Qld) or equivalent anti-discrimination or human rights legislation in any other State or Territory in which the property is located; (b) Request payment outside the Platform; (c) Cancel confirmed bookings without valid reason; (d) Misrepresent your property or its amenities; (e) List properties you don't have the right to offer; (f) Request information from a Visitor about any attribute referred to in paragraph (a) beyond what is reasonably necessary for a legitimate, non-discriminatory purpose (such as genuine safety, insurance or property-specific requirements).
5. Bookings, Cancellations and Rescheduling
5.1 When you accept a booking, you enter into a direct contract with the party making the booking (Visitor). While Aloca facilitates this transaction, it acts solely as a booking platform and is not a party to the hosting agreement between Host and Visitor. This does not affect any rights or remedies available under the Australian Consumer Law.
5.2 Hosts may add their own additional contracts or terms and conditions to the Platform which Visitors must agree to upon making a booking. However, any such contracts or terms and conditions must not conflict with Aloca’s Booking Terms and Conditions unless agreed to in writing by Aloca.
5.3 Subject to the exception set out below, a 24-hour grace period applies for all bookings made by a Visitor (Grace Period) in which a Visitor may cancel a booking within 24 hours from the time the booking was made and be entitled to a full refund in respect of the booking.
5.4 The Grace Period cannot be exercised less than 48 hours from the booking start time.
5.5 Except for bookings made within 48 hours of the booking start time, Visitors have 48 hours from when a Host accepts a booking to submit payment to secure the booking, at which time the booking becomes a confirmed booking (Confirmed Booking) after which time a Host cannot make changes to the booking price. Once a booking becomes a Confirmed Booking you consent to Aloca providing your contact details (including your name, email address and contact number) to the Visitor.
5.6 For the sake of clarity, the 48 hour provisions set out in clause 5.5 above do not apply to bookings made less than 48 hours from the booking start time.
5.7 Hosts may request additional information from Visitors prior to a booking, provided that: (a) such information is reasonable and necessary for the booking; (b) the request complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles; and (c) the information is stored securely in accordance with Aloca’s Privacy Policy, which is available on the Website.
5.8 You agree to be bound by the cancellation policy in this clause. You may not set your own separate cancellation policy.
5.9 If you need to cancel a Confirmed Booking due to circumstances beyond your control, you agree to notify the Visitor immediately and provide a full refund immediately and advise Aloca in writing within 24 hours that this has occurred.
5.10 Aloca may cancel a Confirmed Booking for any reason at its discretion. If Aloca cancels a Confirmed Booking because of a breach of clause 3 by you, you will be required to provide a full refund to the Visitor. If Aloca cancels a Confirmed Booking for any other reason not connected with a breach of these Host Terms by you, Aloca will refund the Visitor and you will not be required to bear the cost of that refund, without limiting any other rights you may have.
5.11 A Visitor may cancel a Confirmed Booking up to 7 days before a Confirmed Booking date and receive a full refund of the booking fee, less Aloca’s applicable administration fee.
5.12 Other than for an Excused Cancellation as set out below, if a Visitor cancels a Confirmed Booking less than 7 days but more than 48 hours from the Confirmed Booking date, a 50% refund will apply and you must process this refund.
5.13 Other than for an Excused Cancellation as set out below, if a Visitor cancels a Confirmed Booking less than 48 hours from the Confirmed Booking date, a refund will not apply.
5.14 An Excused Cancellation is a cancellation made by a Visitor in the following circumstances, and where a full refund must be issued by you as directed by Aloca, acting reasonably and providing you with its reasons:
- Where a cancellation is made by a Visitor due to a death, serious illness or serious injury occurring to a Visitor or immediate family member of a Visitor;
- A significant natural disaster or severe weather event occurs, which triggers a declared state of emergency and directly affects the ability to access or use the property the subject of a booking;
- Urgent travel restrictions or prohibitions imposed by government authorities that make it not possible for the booking to be honoured;
- A pandemic or public health emergency is declared by relevant authorities, which prevents the booking from being honoured.
5.15 Cancellations must be processed through the Platform. Repeated cancellations by you may result in suspension or termination of you as a Member of the Platform, at the discretion of Aloca.
5.16 Where all parties, being you, the Visitor and Aloca, reach an agreement to facilitate the rescheduling of a Confirmed Booking, a Confirmed Booking may be rescheduled, subject to the following:
i. the rescheduled booking must be for the same or greater duration as the original Confirmed Booking;
ii. must be confirmed prior to the original Confirmed Booking date;
iii. must be rescheduled for an alternative date that is within 90 days of the original Confirmed Booking date; and
iv. may only be rescheduled once.
6. Fees and Payments
6.1 Aloca charges a service fee for each completed booking, as outlined in the fee schedule available on the Platform.
6.2 Payments: (a) Aloca collects payments from Visitors on your behalf; (b) Payment to Hosts is processed by Aloca after the completion of the Visitor’s booking; (c) You authorise Aloca to pay the service fees due to Aloca according to the payout schedule, from the payments received on your behalf, and to release the balance to you by direct deposit to your nominated bank account; (d) You are responsible for any taxes on your hosting income; (e) Aloca may withhold an amount reasonably necessary to resolve a dispute or suspected breach of these Host Terms, for no longer than is reasonably necessary to resolve that dispute or suspected breach, and will notify you promptly of the reasons for any amount withheld.
6.3 To make a listing on the Platform, Hosts must provide their bank account details through Aloca’s authorised third-party payment provider (currently Stripe). Any changes to the payment provider will be notified to Hosts with at least 30 days' notice. All payment processing complies with Australian banking and financial services regulations.
7. Property Standards and Safety
7.1 You must ensure a listed property: (a) Meets all local safety and building codes and requirements; (b) Has functioning smoke detectors and fire extinguishers where required; (c) Provides safe and unobstructed emergency exits; (d) Has adequate lighting and security measures; (e) Is free from hazards that could cause injury.
7.2 You must promptly address any safety concerns raised by Visitors or identified through inspections.
8. Insurance and Liability
8.1 You must maintain and provide evidence to Aloca upon request of current insurance policies with minimum coverage of $10 million for each of the following: (a) Property damage; (b) Public liability; (c) Professional indemnity where applicable; (d) Any other insurance required by law for commercial hosting.
8.2 You acknowledge that Aloca's role is limited to facilitating connections between Hosts and Visitors. To the extent permitted by law, including the Australian Consumer Law, Aloca is not responsible for any loss, damage, or injury that occurs at a listed property.
9. Reviews and Ratings
Visitors may review their experience at a listed property. You understand and acknowledge that: (a) Reviews will be displayed publicly on the Platform; (b) You will not attempt to manipulate reviews; (c) You may respond to reviews professionally; (d) Aloca may remove reviews that violate Platform policies, but otherwise reviews will not be removed.
10. Intellectual Property
10.1 By listing a property, you grant Aloca a non-exclusive, worldwide, royalty-free license to use your listing content (including photos and descriptions) for marketing and promotional purposes.
10.2 You warrant that you own or have permission to use all content in your listing.
11. Suspension and Termination
11.1 Aloca may suspend or terminate you as a Member of the Platform and your hosting privileges if you: (a) Breach these Host Terms; (b) Receive consistently poor reviews; (c) Cancel multiple bookings without valid reason; (d) Engage in fraudulent or illegal activities; (e) Fail to maintain required standards.
11.2 You may remove a property listing from the Platform at any time but must honour all existing bookings.
12. Indemnification
To the maximum extent permitted by law, you agree to indemnify and hold harmless Aloca, its officers, directors, employees, and agents against any claims, damages, losses, liabilities, costs or expenses (including reasonable legal costs) arising from: (a) Your breach of these Host Terms; (b) Your listing content; (c) visitor injuries or property damage at your property; (d) Your failure to comply with applicable laws; (e) Disputes between you and Visitors. This indemnity does not limit any rights you may have under the Australian Consumer Law.
13. Privacy and Data Protection
You must respect Visitor privacy and comply with all applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Any Visitor information obtained through the Platform must only be used for hosting purposes and must be treated in accordance with Aloca’s Privacy Policy (as updated from time to time) which is available on the Website.
14. Dispute Resolution
14.1 In the event of a dispute arising between the parties in connection with a Confirmed Booking or these Booking Terms, the parties agree to adhere to the following dispute resolution process, which is aligned with Alternative Dispute Resolution (ADR) principles.
14.2 Initial Negotiation: The parties must first attempt to resolve the dispute through good-faith negotiations. Either party may initiate this process by providing written notice to the other party detailing the nature of the dispute. Disputes between Hosts and Visitors must first be attempted to be resolved directly between them. If the dispute remains unresolved after 14 days, either party may request Aloca's assistance, though Aloca is not obligated to mediate disputes.
14.3 Mediation: If the dispute is not resolved through negotiation within 14 days of the initial notice, the parties agree to submit the dispute to mediation. The mediation will be conducted by a mediator agreed upon by the parties or, failing agreement, appointed by the Australian Mediation Association. The mediation will occur either remotely via Zoom or other agreed platform, or in person in New South Wales, Australia.
14.4 Confidentiality: All communications during the mediation process will be treated as confidential and will not be admissible in any subsequent legal proceedings without the consent of the parties.
14.5 Costs: Each party will bear its own costs of the mediation, and the costs of the mediator will be shared equally between the parties.
14.6 Arbitration: If the dispute is not resolved through mediation within 30 days of the mediation notice, the parties may agree to resolve the dispute through binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA). The arbitration will be conducted in New South Wales, Australia.
14.7 Legal Proceedings: If the parties do not agree to arbitration, or if arbitration does not resolve the dispute, either party may initiate legal proceedings in the courts of New South Wales, Australia.
14.8 Preservation of Rights: Nothing in this clause shall prevent either party from seeking urgent interlocutory relief from a court of competent jurisdiction where necessary to protect that party’s rights.
14.9 The parties undertake and warrant not to engage in, or to cause another party, either directly or indirectly, to engage in conduct that is defamatory or misleading in any way, including publishing false or negative reviews in relation to matters relating to the dispute.
14.10 This dispute resolution process does not limit any rights a party may have under the Australian Consumer Law, the Anti-Discrimination Act 1991 (Qld) or any other applicable anti-discrimination or human rights legislation.
15. Changes to Terms
These Host Terms may be updated from time to time. Material changes will be notified to you, and continued use of the Platform constitutes acceptance of the revised terms.
16. Governing Law
These Host Terms are governed by the laws of New South Wales, Australia, and any legal proceedings shall be brought exclusively in the courts of New South Wales, Australia, and you hereby consent to the jurisdiction of such courts. If any provision of these Host Terms is found to be unenforceable, the remaining provisions will continue in effect.
17. Mailing List Registration
When you list a property on the Platform, your details will be added to Aloca’s email Mailing List (Mailing List). You agreed to receive promotional material, updates and other content from Aloca. You may unsubscribe from these emails at any time by following the unsubscribe option in the emails.
Last Updated: August 2026
Aloca Pty Ltd
Booking Terms and Conditions
Thankyou for choosing Aloca Pty Ltd.
These Booking Terms and Conditions govern your booking (Booking Terms).
By clicking “accept” you agree to the terms and conditions set out below.
1. About These Terms
1.1 These Booking Terms apply when you make a booking for a property through the Aloca platform (Platform) operated by Aloca Pty Ltd (ACN: 640 225 216) (Aloca). All properties are listed on the Platform by property hosts (Host/s) and properties are not owned or operated by Aloca.
1.2 By completing a booking on the Platform, you will be a visitor to the property (Visitor) and you agree to be bound by these Booking Terms in addition to the Website Terms and Conditions of Use.
1.3 By proceeding with a booking you acknowledge and agree to the terms and conditions set out below and you warrant and undertake that all details you provide when making a booking are true and accurate.
1.4 Aloca reserves the right to update these Booking Terms at any time.
2. Booking Process
2.1 To make a booking, you must: (a) Be at least 18 years of age and have legal capacity to enter into binding contracts; (b) Be a registered Member of the Platform; (c) Provide accurate and complete contact and payment information; (d) Agree to these Booking Terms and any specific terms set by the Host.
2.2 When submitting a booking request, you must: (a) Provide accurate information about your intended use of the property; (b) Specify the correct dates; (c) Disclose any special requirements or equipment you plan to bring, when requested; (d) Respect the Host's response time (typically within 48 hours).
3. Booking Confirmation
3.1 A booking is only confirmed when: (a) The Host accepts your booking request; (b) Payment is successfully processed; (c) You receive confirmation through the Platform
3.2 Once confirmed, you enter into a direct agreement with the Host. Aloca facilitates the transaction but is not a party to the hosting agreement.
4. Payment Terms
4.1 Payment is required at the time of booking confirmation and includes: (a) The property rental fee set by the Host; (b) Aloca's service fee; (c) Any applicable taxes; (d) Security deposit (if required by the Host).
4.2 All payments must be made through the Platform using approved payment methods. Do not make payments directly to Hosts outside the Platform.
5. Use of Property
5.1 When using a Host's property, you agree to: (a) Use the property only for the purposes stated in your booking; (b) Comply with all property rules and restrictions set by the Host; (c) Treat the property with care and respect; (d) Leave the property in the same condition as you found it; (e) Report any damage or issues immediately to the Host; (f) Respect the property's neighbours and community.
5.2 You must not: (a) Use the property for illegal activities; (b) Cause damage; (c) Disturb neighbours or violate noise restrictions; (d) Sublet or allow unauthorised persons to use the property; (e) Remove any items from the property without permission.
6. Bookings, Cancellations and Rescheduling
6.1 Visitors have 48 hours from when a Host accepts a booking to submit payment to secure the booking, at which time the booking becomes a confirmed booking (Confirmed Booking) after which time a Host cannot make changes to the booking price. Once a booking becomes a Confirmed Booking, you consent to Aloca providing your contact details (including your name, email address and contact number) to the Host.
6.2 Hosts may request additional information from Visitors prior to a booking, provided that: (a) such information is reasonable and necessary for the booking; (b) the request complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles; and (c) the information is stored securely in accordance with Aloca’s Privacy Policy, which is available on the Website.
6.3 You agree to be bound by the cancellation policy in this clause.
6.4 Subject to the exception set out below, a 24-hour grace period applies for all bookings made by a Visitors (Grace Period) in which a Visitor may cancel a booking within 24 hours from the time the booking was made and be entitled to a full refund in respect of the booking.
6.5 The Grace Period cannot be exercised less than 48 hours from the booking start time
6.6 If a Host needs to cancel a Confirmed Booking, the Host must provide you with a full refund of all monies paid by you.
6.7 A Visitor may cancel a Confirmed Booking up to 7 days before the Confirmed Booking date and receive a full refund of the booking fee, less Aloca’s applicable administration fee.
6.8 Other than for an Excused Cancellation as set out below, if a Visitor cancels a Confirmed Booking less than 7 days but more than 48 hours from the Confirmed Booking date, a 50% refund will apply.
6.9 Other than for an Excused Cancellation as set out below, if a Visitor cancels a Confirmed Booking less than 48 hours from the Confirmed Booking date, a refund will not apply.
6.10 An Excused Cancellation is a cancellation made by a Visitor in the following circumstances and upon providing documentation and evidence as requested by Aloca and to Aloca’s satisfaction:
- Where a cancellation is made by a Visitor due to a death, serious illness or serious injury occurring to a Visitor or immediate family member of a Visitor;
- A significant natural disaster or severe weather event occurs, which triggers a declared state of emergency and directly affects the ability to access or use the property the subject of a booking;
- Urgent travel restrictions or prohibitions imposed by government authorities that make it not possible for the booking to be honoured;
- A pandemic or public health emergency is declared by relevant authorities, which prevents the booking from being honoured
6.11 Upon Aloca’s acceptance of a request by you for an Excused Cancellation, a full refund in respect of the booking will be required to be processed by the Host.
6.12 Cancellations must be processed through the Platform.
6.13 Where all parties, being you, the Host and Aloca, reach an agreement to facilitate the rescheduling of a Confirmed Booking, a Confirmed Booking may be rescheduled, subject to the following:
i. the rescheduled booking must be for the same or greater duration as the original Confirmed Booking;
ii. must be confirmed prior to the original Confirmed Booking date;
iii. must be rescheduled for an alternative date that is within 90 days of the original Confirmed Booking date; and
iv. may only be rescheduled once.
6.14 To cancel a booking use the cancellation function on the Platform.
7. Visitor Responsibilities
7.1 As a Visitor, you are responsible for: (a) Any damage you cause to the property beyond normal wear and tear; (b) Complying with all applicable laws during your use of the property; (c) Obtaining any permits or permissions required for your activities; (d) Your own insurance for your equipment and activities; (e) The safety and behaviour of all persons in attendance at the property during your booking.
7.2 You must provide accurate information about: (a) The nature of your project or use; (b) The number of people who will access the property; (c) Any equipment you plan to bring; (d) Any special requirements or potential impacts. This clause does not require you to disclose an attribute protected under the Anti-Discrimination Act 1991 (Qld) or equivalent anti-discrimination or human rights legislation, beyond what is reasonably necessary for a legitimate, non-discriminatory purpose.
8. Safety and Compliance
8.1 You acknowledge that: (a) You use the property at your own risk; (b) You are responsible for assessing the property's suitability for your needs; (c) You must comply with all safety guidelines provided by the Host; (d) You should report any safety concerns immediately.
8.2 You must maintain appropriate insurance coverage, including but not limited to public liability insurance and property damage insurance with a minimum coverage of $10 million for each type of insurance, for your activities and equipment. Upon request, you must provide proof of such insurance to Aloca or the Host.
9. Reviews and Feedback
After your booking, you may be asked to review your experience. Reviews: (a) Should be honest and fair; (b) Must not contain discriminatory or offensive content; (c) Will be visible to other users of the Platform; (d) Cannot be removed once submitted (except for policy violations).
10. Security Deposits
If a Host requires a security deposit: (a) It will be clearly stated in the listing; (b) It may be held by Aloca or processed separately; (c) It will be returned after checkout, less any deductions for damage; (d) Disputes about deposits will be handled according to Platform procedures.
11. Liability and Insurance
11.1 You acknowledge that: (a) Aloca is a platform that connects Hosts with Visitors; (b) Aloca is not responsible for the condition or suitability of properties; (c) You are responsible for your own safety and that of your group; (d) You should maintain appropriate insurance for your activities.
11.2 Aloca's liability is limited to the refund of fees paid through the Platform in cases where Aloca fails to provide the booking service, except where such limitation is prohibited by applicable law or in cases of gross negligence or wilful misconduct.
11.3 Aloca will not be responsible to you for any loss or damage suffered by you or anyone in attendance at the property during your booking, for any reason whatsoever, except where such limitation is prohibited by law or in cases of gross negligence or wilful misconduct.
12. Disclaimer
12.1 Subject to any non-excludable guarantees under the Australian Consumer Law, you are responsible for creating and implementing your own business, financial and marketing decisions, choices and actions. Results arising out of or resulting from your use of the Platform, properties booked by you and/or interactions with Aloca are your responsibility. As such, You agree that Aloca is not and will not be liable or responsible for any actions or inaction, including effects on You and/or Your business, or for any direct or indirect result of your use of the Platform or properties booked by you.
12.2 Any information, content or material provided on the Website or through the Platform do not constitute professional, financial, business or other advice, and are provided for general information and guidance purposes only.
12.3 Aloca does not make any promises or guarantees of any kind in relation to the Platform or properties listed by Hosts on the Platform.
13. Privacy
Your personal information will be handled according to Aloca's Privacy Policy which is available on the Website. Information shared with Hosts should only be used for the booking purpose.
14. Prohibited Activities
You must not: (a) Misrepresent yourself or your intended use of the property; (b) Make fraudulent bookings or engage in any fraudulent activity; (c) Use the Platform to gather information for unauthorised purposes; (d) Harass, discriminate against, or engage in any unlawful behaviour towards Hosts or other users; (e) Attempt to circumvent the Platform's payment system or engage in any unauthorised financial transactions.
15. Disputes
15.1 In the event of a dispute arising between the parties in connection with a Confirmed Booking or these Booking Terms, the parties agree to adhere to the following dispute resolution process, which is aligned with Alternative Dispute Resolution (ADR) principles.
15.2 Initial Negotiation: The parties must first attempt to resolve the dispute through good-faith negotiations. Either party may initiate this process by providing written notice to the other party detailing the nature of the dispute. Disputes between Hosts and Visitors must first be attempted to be resolved directly between them. If the dispute remains unresolved after 14 days, either party may request Aloca's assistance, though Aloca is not obligated to mediate disputes.
15.3 Mediation: If the dispute is not resolved through negotiation within 14 days of the initial notice, the parties agree to submit the dispute to mediation. The mediation will be conducted by a mediator agreed upon by the parties or, failing agreement, appointed by the Australian Mediation Association. The mediation will occur either remotely via Zoom or another agreed platform, or in person in New South Wales, Australia.
15.4 Confidentiality: All communications during the mediation process will be treated as confidential and will not be admissible in any subsequent legal proceedings without the consent of the parties.
15.5 Costs: Each party will bear its own costs of the mediation, and the costs of the mediator will be shared equally between the parties.
15.6 Arbitration: If the dispute is not resolved through mediation within 30 days of the mediation notice, the parties may agree to resolve the dispute through binding arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA). The arbitration will be conducted in New South Wales, Australia.
15.7 Legal Proceedings: If the parties do not agree to arbitration, or if arbitration does not resolve the dispute, either party may initiate legal proceedings in the courts of New South Wales, Australia.
15.8 Preservation of Rights: Nothing in this clause shall prevent either party from seeking urgent interlocutory relief from a court of competent jurisdiction where necessary to protect that party’s rights.
15.9 The parties undertake and warrant not to engage in, or to cause another party, either directly or indirectly, to engage in conduct that is defamatory or misleading in any way, including publishing false or negative reviews in relation to matters relating to the dispute. This clause does not prevent a party from posting an honest, genuine review that is not false, defamatory or misleading.
15.10 This dispute resolution process does not limit any rights a party may have under the Australian Consumer Law, the Anti-Discrimination Act 1991 (Qld) or any other applicable anti-discrimination or human rights legislation.
16. Account Suspension
16.1 Aloca may suspend or terminate your account if you: (a) Breach these Booking Terms; (b) Receive multiple negative reviews; (c) Engage in fraudulent activity; (d) Fail to pay for confirmed bookings; (e) Repeatedly cancel bookings.
17. Indemnification
You agree to indemnify and hold harmless Aloca, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal costs) arising from: (a) Your use of booked properties; (b) Your breach of these Booking Terms; (c) Your violation of any laws or Host rules; (d) Disputes between you and Hosts; (e) Damage or injury caused by you or your group. This indemnity obligation is subject to any rights you may have under the Australian Consumer Law.
18. Force Majeure
Neither you nor Aloca will be liable for failures to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, pandemics, or other force majeure events. The affected party must notify the other party within 48 hours of such an event and make reasonable efforts to minimise its impact. If the force majeure event continues for more than 30 days, either party may terminate the booking with written notice.
19. Governing Law
These Booking Terms are governed by the laws of New South Wales, Australia. Any legal proceedings shall be brought exclusively in the courts of New South Wales, Australia, and you hereby consent to the jurisdiction of such courts.
20. Severability
If any provision of these Booking Terms is found to be unenforceable, the remaining provisions will continue in effect.
21. Mailing List Registration
When you list a property on the Platform, your details will be added to Aloca’s email Mailing List (Mailing List). You agree to receive promotional material, updates and other content from Aloca. You may unsubscribe from these emails at any time by following the unsubscribe option in the emails.
22. Contact Information
For questions about these Booking Terms or the Platform, contact Aloca at info@aloca.com.au.
Last Updated: August 2026